We truly hope that you will be thrilled with your purchase. If, however, your clock doesn't suit you for whatever reason you can return it to us or exchange it for a different model:
- Within 60 days of delivery
- Free of charge if you're in the UK, USA or the European Union and at cost price elswhere in the world
We just ask that any returned or exchange clock is in its original condition and all its packaging (including the outer carton). And if you order more than one clock at a time, returns (not exchanges) are subjected to a handling fee.
Clocks in UK
We have designed our returns process to be as simple as possible but please take particular care that you select the appropriate link below depending on the size of clock being returned or exchanged.
Clocks in the European Union or United States
We are continually developing our EU and USA returns process to provide the best customer service possible.
Please click the relevant links below for more information:
Clocks outside of the UK, United States or European Union
We're happy to process returns or exchanges outside of the areas we have logistics set up, however, we are unfortunately unable to do this free of charge. (For example: European countries outside of the European Union, Canada, Australia, New Zealand.)
We are also on hand to help should you need any (remote or physical) help with the workings of your clock during its lifetime.
Please click the relevant links below for more information:
